Refund Policy

Refund Terms & Conditions

Please read our refund policy carefully before purchasing virtual cards or funding your wallet balance.

Last updated: March 2026

1. Eligibility

Refund requests are accepted within 24 hours of purchase for unused cards only. Cards that have been used or partially used are not eligible for refunds.

2. Process

To request a refund, submit a support ticket through your dashboard. Include your order ID and the reason for the refund request. Our support team will review your request and respond within 48 hours.

3. Refund Method

Approved refunds are credited back to your main wallet balance. The refundable amount only includes the remaining card balance. Withdrawal of wallet balance follows separate withdrawal policies.

4. Contact

For refund-related inquiries, contact our support team at:

support@axiocard.com

Open Support Ticket